The Pasadena Star-News delivers rich, community-focused journalism in the heart of the San Gabriel Valley. From the latest city council decisions to the annual Rose Parade, our coverage is as dynamic as the city itself. We provide in-depth reporting on local education, culture, and sports, reflecting Pasadena's diverse community. Discover Pasadena's stories and subscribe to the Star-News for a deeper connection to your city.
What should I expect from Pasadena Star News Customer Service?
You should expect responsive customer care that allows you to review and
update your delivery and billing information, stop delivery of your newspaper when you're
away, discover special promotions and notify the Pasadena Star News of any questions or comments you have.
By what time should I expect the paper to be delivered?
In most areas, the paper will be delivered by 7:00 AM on weekdays, 7:00 AM on Saturdays, and 8:00 AM on Sundays. Of course, we strive to maintain these guidelines as much as possible, however,
there are always extenuating circumstances, such as inclement weather, that might cause your newspaper delivery to be delayed.
If your paper does not come on a scheduled delivery date, please contact Pasadena Star News as soon as possible to receive credit.
When will Pasadena Star News home delivery start?
The lead
time to start delivery on a new order varies by area. In most areas, new orders begin within 5 to 7 days
after the order request is received. Your expected start date will be
shown on the confirmation screen after you place an order. If you have any questions about your start date, or if your newspaper
subscription does not begin as scheduled on the first day, please contact the Pasadena Star News, so that we can send a reminder
notification to the delivery carrier in your area.
