The Virginian-Pilot

The Virginian-Pilot newspaper front page

The Virginian-Pilot is the premier news source for Norfolk, Virginia Beach, Chesapeake, and Hampton Roads. Our coverage navigates through the complexities of local governance, military community updates, the vibrant coastal environment, and the region's historical significance. Engage with Hampton Roads and subscribe to The Virginian-Pilot for journalism that sails beyond the surface.

What should I expect from Virginian-Pilot Customer Service?
You should expect responsive customer care that allows you to review and update your delivery and billing information, stop delivery of your newspaper when you're away, discover special promotions and notify the The Virginian-Pilot of any questions or comments you have.

By what time should I expect the paper to be delivered?
In most areas, the paper will be delivered by 7:00 AM on weekdays, 7:00 AM on Saturdays, and 7:00 AM on Sundays. Of course, we strive to maintain these guidelines as much as possible, however, there are always extenuating circumstances, such as inclement weather, that might cause your newspaper delivery to be delayed. If your paper does not come on a scheduled delivery date, please contact The Virginian-Pilot as soon as possible to receive credit.

When will The Virginian-Pilot home delivery start?
The lead time to start delivery on a new order varies by area. In most areas, new orders begin within 2 to 3 days after the order request is received. Your expected start date will be shown on the confirmation screen after you place an order. If you have any questions about your start date, or if your newspaper subscription does not begin as scheduled on the first day, please contact the The Virginian-Pilot, so that we can send a reminder notification to the delivery carrier in your area.

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